Observation of a Generational Difference

A recent trip to a home improvement store opened my eyes to how wide generations really are today and how professionalism isn't what it used to be.

A woman approximately in her 70's or 80's was with her grandson and were purchasing carpet to have it installed. As I was waiting to pay for my purchases I noticed that the woman was attempting to conduct her business with the 20 something clerk. The clerk was not making eye contact and was not talking directly to the woman. You could tell that the clerk was trying to complete the order as fast as possible without any real conversation. As the transaction was coming to and end the clerk looked away and the customer extended her hand out to shake the clerks hand. The clerk was clearly not paying any attention and the woman continued to extend her hand and respond "thank you" several times. Finally the clerk turned around and slowly extended her hand and chuckled with a faint "thank you" back.

It is painfully obvious by these sometimes daily occurrences that society today shamefully has lost its ability for personal, professional connections along with kindness and manners.